Version 2026-07-04

Terms of Service.

[LAWYER REVIEW REQUIRED] — This is placeholder copy drafted as a starting point. A licensed attorney must review and replace it before Heirloom relies on it in any dispute.

1. Who we are

Heirloom ("Heirloom", "we", "us") operates an online marketplace at heirloomlearn.com that connects families and adult learners ("Parents", "Learners", "you") with independent mentors ("Mentors") who offer hands-on, in-person instruction in traditional crafts and skills.

Heirloom is a marketplace, not the provider of instruction. Mentors are independent contractors. Heirloom does not employ them, supervise their sessions, or guarantee the quality, safety, or outcome of any session.

2. Eligibility

You must be at least 18 years old to create an account. Sessions involving a minor may only be booked by the minor's parent or legal guardian. By booking on behalf of a minor you represent that you have full legal authority to do so.

3. Assumption of risk

Hands-on instruction may involve tools, heat, sharp objects, allergens, animals, physical exertion, or other inherent risks. You knowingly and voluntarily assume all such risks on your own behalf and, where applicable, on behalf of the minor you are enrolling. See the separate Safety Policy and the Liability Waiver acknowledged at booking.

4. Release and indemnification

To the fullest extent permitted by law, you release Heirloom, its officers, employees, and agents from any and all claims arising from a Mentor's conduct, a session, or your use of the platform. You agree to indemnify and hold Heirloom harmless from any such claim brought by you or on behalf of a minor in your care.

5. Payments and refunds

Payments are processed by Stripe. Heirloom collects a platform fee on each booking and remits the balance to the Mentor. Refund eligibility is governed by our booking and cancellation policy in effect at the time of booking.

6. Disclaimer of warranties

The platform is provided "AS IS" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of liability

To the fullest extent permitted by law, Heirloom's total liability to you for any claim shall not exceed the greater of (a) the fees you paid to Heirloom in the twelve months preceding the claim, or (b) one hundred U.S. dollars ($100).

8. Arbitration and class-action waiver

[LAWYER REVIEW REQUIRED] — Any dispute arising out of or relating to these Terms shall be resolved by binding individual arbitration and not in a class or representative proceeding. Placeholder — final language to be provided by counsel.

9. Governing law

These Terms are governed by the laws of the State of [STATE — TBD by counsel], without regard to its conflict-of-laws principles.

10. Contact

Questions about these Terms: support@heirloomlearn.com.