Safety Policy & Community Rules.

1. Guide screening

Every guide completes identity verification through Stripe Identity and a background check through our third-party provider before their first booking. Coverage and cadence are described in the guide agreement.

2. Parent or guardian present rule

For any session involving a child under 13, a parent or legal guardian must be on the premises for the entire session. For older minors, the parent or guardian must remain reachable and available. We do not permit unsupervised drop-off.

3. Insurance

Mentors are required to carry general liability insurance appropriate to their craft before opening their calendar. See our internal notes at docs/mentor-insurance-research.md for how coverage is layered.

4. What families should expect

• Age-appropriate tools and safety equipment.
• A clear session plan communicated in advance.
• A safe, clean workspace and clear emergency exit.
• No firearms, drugs, or alcohol during a session.

5. Reporting a concern

If you feel unsafe or witness anything of concern, stop the session immediately. Report it in-app through the "Report a concern" button on your booking, or email safety@heirloomlearn.com. In an emergency, call 911 first.

6. Mandatory reporting

Mentors are required to comply with any mandatory-reporter obligations applicable in their jurisdiction. Heirloom cooperates fully with lawful requests from child-welfare and law-enforcement agencies.